How to use our service

If you have been using our service for a long time, you may already have all these steps at your fingertips, but if you still get stuck, you can find the most important informations in one place. The informations here are primarily made for those who meet a FOXPOST parcel machine for the first time and need help in the first steps.
What does it cost?
What size of parcel can be deposited in the lockers of the parcel machine?
How can I dispatch a parcel through a FOXPOST parcel machine?
How does cash on delivery work?
Do I really not need to print a label for the parcel?
How can I change the locker size at the parcel machine if the size of the chosen locker is not suitable?
How can I collect the parcel from the parcel machine?
Where is my parcel? Where can I track it?

How to use

Parcel machine Parcel machine
Packaging guide Packaging guide
Mobile application Mobile application

Do you have any more questions?

We have collected all the FAQs for you along with the answers so that you can find what you are looking for in a matter of minutes. If your question is not on the list, our customer service staff are more than happy to help you.
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