Frequently asked questions

No, you need to take the parcel you wish to dispatch, to the terminal that suits you and that’s where you can post it. This is where you can see the list of the terminals near you.

Of course there is. FOXPOST provides an insurance coverage of up to HUF 300,000 for parcels sent to FOXPOST terminals, while for home-delivered parcels it provides a coverage of up to HUF 50,000.

The packaging should always be chosen according to the content of the parcel. Choose packaging material (box, envelope, plastic) in which your parcel is sure to be safely delivered.  For fragile products the following should be ensured:

-Tough and rigid outer packaging (cardboard box)

-It must be lined on all sides (bottom, top, sides) with suitable material (e.g. bubble wrap)

-If multiple fragile items are placed inside the same parcel, they must be properly separated from one another so to prevent collision.

-In case of parcels delivered with home delivery select the “Fragile” shipping service.

-Write “Fragile” on every side of the package

To be on the safe side, write the name and telephone number of the sender and the recipient on the package.

In this case call our customer service number, and our colleagues will help you find a solution. We can recommend you another terminal and/or provide information on the expected repair date of the terminal concerned. Our customer service phone number: 06-1-999-0-369

Mondays – Fridays: 8.00 a.m. - 8.00 p.m.

Saturdays – Sundays: Technical help: 9.00 a.m. - 6.00 p.m.

XS 4.5 cm x 36 cm x 53 cm (hu001-hu300 lockers)
XS 8.5 cm x 19 cm x 61 cm (hu301-hu600 lockers)
XS 5 cm x 33 cm x 53 cm (hu601-hu1000 lockers)
XS 10,5 cm x 14,5 cm x 61 cm, max. 5 kg (hu1500-hu2000 lockers) * 
S 11,5 cm x 36 cm x 61 cm, max. 15 kg (indoor and outdoor automatic)
M 19,5 cm x 36 cm x 61 cm, max. 25 kg (indoor and outdoor automatic)
L 37,5 cm x 36 cm x 61 cm, max. 25 kg (indoor and outdoor automatic)
XL 60 cm x 36 cm x 61 cm, max. 25 kg (indoor and outdoor automatic)

*The specified dimensions must only be taken into account when sending the package!

The parcel is delivered to the destination terminal within two business days after the courier removed it from the dispatch terminal.

Some of our terminals are working with full capacity in certain periods (e.g. before Christmas), so parcels can only be placed into lockers from which recipients have already collected theirs, therefore the delivery time to such terminals may be longer at such times.

In case of home delivery, the delivery time is usually two to three business days after our courier collected the parcel from the terminal.

We can guarantee no specific delivery time for our parcels.

If you are not our business client but still wish to get an invoice for the service you have used, you need to fill out this form.

In the "Parcel number" field, you need to enter the barcode of your parcel or parcels, for which you are requesting the invoice. Barcodes start with the letters "CLFOX". If you have more than one parcel number, you need to click on the "Additional parcel number" link before entering each additional parcel number.

Do you have regular billing needs and are tired of entering parcel numbers month after month? Register as a business partner for a more convenient service.

Shortly after filling out the form, you will receive the invoice to the e-mail address given.

Please make sure that you enter the data correctly. FOXPOST does not takes responsibility for incorrect invoicing resulting from incorrect data.

If a parcel is to be sent to a terminal, the dispatch code will be a 9-digit code, for home delivery it will be a 7-digit code, which you will have to enter in the “Send a parcel” menu of the terminal. The dispatch process starts after the code is entered; the data associated with the dispatch code are loaded, then you will have to confirm them and pay the delivery fee after which the door of the locker into which the parcel is to be placed opens up.

The dispatch code is sent to the sender via email if parcel dispatch is initiated on Vaterafutár, or if the parcel has been created in the foxpost.hu the dispatch code is shown in “My parcels”.

The easiest way to track your package with the corresponding package number starting with CLFOX is on our website at Package Tracking.

Based on the contents of the GTC, we will send status messages by e-mail about the current status of the package.

When the package has arrived at the receiving machine, we will notify the recipient via e-mail and SMS or Viber.

Our new feature is that you will automatically receive notifications sent via SMS via Viber if the application is installed on your smartphone and the settings for receiving Settings / Calls and messages / Service messages are turned on.

Visit the nearest terminal. (See the list of terminals here.)

On the screen of the terminal choose “Send a parcel”. Select the terminal to which your parcel is to be delivered for the recipient. With the size chart on the terminal set the locker size and pay with a bank card. (Registered members can send parcels at lower rates. For details, see here.) Then place your parcel in the locker that opens at this point, close the door and print the receipt.

When the parcel has been shipped to the destination, the recipient is notified in a text message and they can pick up the parcel in 3 calendar days. (If this period open for parcel collection includes a public holiday, the time limit is automatically extended.)

Sign in through foxpost.hu. Once signed in, select “Send a new parcel” and enter the recipient’s data. Once the data are entered, you are given a dispatch code which you have to use when dispatching your parcel. You can dispatch your parcel through any of our terminals. Choose “Send a parcel”/“Parcel Wizard” and enter your dispatch code. With the size chart on the terminal set the locker size and pay the members’ discount rate with a bank card. Then place your parcel in the locker that opens at this point, close the door and print the receipt. When the parcel has been shipped to the destination, the recipient is notified in a text message and in an email, and they can pick up the parcel in 3 calendar days. (If this period open for parcel collection includes a public holiday, the time limit is automatically extended.)

Register through the foxpost.hu page. Once signed in, select “Send a new parcel” and enter the recipient’s data.

Parcel label is a mandatory requirement for home delivery, so if you cannot print it at home, indicate “I need label printing” in the relevant field after entering the required data. In this case the parcel label will be printed and attached to the parcel by our courier.

After entering all of the required details you will be provided with the parcel label or the dispatch code. Visit the nearest terminal. (See the list of terminals here.) On the screen of the terminal choose “Send a parcel”, “Parcel Wizard”, scan the barcode on the parcel label or enter the dispatch code. With the size chart on the terminal set the locker size and pay with a bank card. Then place your parcel in the locker that opens at this point, close the door and print the receipt.

You do not need to print parcel label for parcels dispatched to a terminal, but for safety/security reasons write the name and telephone number of the sender and the recipient on the package.

The dispatch code is required for dispatching; the label is attached to the package by our couriers when they collect it from the terminal.

A label is mandatory for home-delivered parcels, so it has to be printed by the sender, or it is to be requested from us (“Label printing requested”) as a separate service. If the label is printed by us, the dispatch code is to be used for dispatching the parcel which will be labelled by our courier.

This message is displayed when no lockers of the selected size or any larger size is available (empty) in the terminal.

No, only one parcel can be placed in a locker.

We have more than 110 terminals across Hungary with over 13,000 lockers, so it is very rare that there is no locker available for you. To be on the safe side, we suggest that you check here the courier collection times applicable to the terminal of your choice. Most of the lockers of our terminals are in highest demand right after the collection times, so that’s the time slot you should aim at avoiding.

Once the labels are printed you have 7 days to dispatch the parcel through the FOXPOST terminal of your choice.

If you want to send a new parcel, our promotional tariffs do not apply to locations marked “List price” in the list of pickup points; parcels can only be sent to these places at list prices. The list price has to be paid at the terminal; the price shown in the parcel wizard may be different.

List price terminals are shown in our “Prices” menu.

Yes, the terminal gives you a receipt as a proof of dispatch once you have sent your item.

If you wish to receive a receipt, select “Print receipt” on the screen at the end of the transaction.

In this case shut the door without placing the parcel inside and then press the button “Choose a different locker size” on the screen. This is how you can have your previous payment cancelled and choose another locker. We issue a receipt marked “Payment aborted” about the cancelled transaction, and the bank will remove the blocking from the shipping fee.

Your parcel will be kept in our terminal for 3 calendar days. The time and date before which the parcel has to be collected will be specified in the text message and the email message informing you about the delivery of your parcel. (If the period open for parcel collection includes a public holiday, it will be automatically extended.)

In the case of shipments sent by private individuals, if the collection deadline expires, the parcel will be returned to our warehouse. According to our Terms and Conditions in force at all times, redelivery is not possible; undelivered parcels are automatically returned to the sender. If you have any further questions regarding this parcel, please contact the sender directly.

If the parcel was sent by a business partner, we cannot re-deliver it to the recipient; it will automatically be returned to the sender. In this case, the recipient should contact the company from which they ordered the item.

Once the parcel has been delivered to the pickup point, a text message is sent to the recipient. Recipient can open the relevant door of the terminal using the unique opening code sent, and known only, to them.
In case of home delivery the courier may deliver the parcel to the recipient in person, its family members or other authorised persons present at the address. 
Before delivery we send a text message and an email notifying the recipient about when the courier will arrive. 
The date and address of delivery can be modified through the link specified in the email.

Anyone can collect a parcel from the terminal locker with the opening code. In case of home delivery the courier may deliver the parcel to the recipient in person, its family members or other authorised persons present at the address.

The courier makes two attempts at delivering the parcel on two successive business days. If the recipient fails to collect the parcel, it is returned to our central warehouse, from which we return it to the sender to the dispatch point for HUF 550.

In case of failed delivery, the recipient is notified about the failed delivery in an email and a text message, and the courier makes another attempt at delivering the parcel. The courier’s contact details are included in the email and text message send to the recipient as a notification about the arrival of the parcel, so the recipient can – if necessary – contact the courier to agree on a delivery time.

Upon completing your purchase select the nearest FOXPOST terminal and enter your mobile phone number. Once our courier has collected the parcel from the online shop, they deliver it to the selected destination terminal in 1-3 business days. You will receive a text message when your parcel has reached the pickup point. The message includes an opening code.

NB: Do not delete the text message because you may need it, should you wish to return the parcel.

Visit the terminal, enter your opening code and open your locker: only you know what the parcel contains so the entire process is not only quick, but is also completely confidential. If you have already paid online, this is all you have to do. If you have not paid yet, no problem, you can use your bank card at the terminal, just like when making a purchase at an online shop. Your parcel is kept in the terminal for 3 days after delivery.

You can pay for the parcel delivered to the terminal only by bank card when you collect your item.

In case of home delivery you can pay the courier in cash or by bank card.

In this case you are kindly requested to take a photo of the packaging, of how the package looks from the outside and the inside (including the internal space filler/separating materials), and of the damaged product. Then fill in the report form available on our website. Attach the photos of the damage to the form. Your report will be investigated on the basis of these information and attachments, and you will be informed of our findings within 30 days.

Please ask the webshop you are returning the product to for information about the return options. They will be able to tell you the conditions under which you can return the parcel and whether you have to pay a fee or if the service is free of charge.

Please ask the webshop you are returning the product to about the return options. They will be able to inform you about the conditions under which you can return the parcel and which of the following return methods apply.

• Return a parcel with FOXRETURN:

After a simple registration and login, enter the return code under the Return parcel menu, then enter the necessary information (reason for return). After entering the information, we will generate a code for you. Then go to your nearest parcel machine, which you can open with the code you have received and put the parcel in. If you need to pay, use your credit card to settle the amount via the POS terminal.  

 You can find a detailed description of how to return your parcel HERE.

Important: This function is only for returning products ordered from an online shop, it cannot be used for parcel returns between individuals! Some webshops may provide a different way of return than the general one. Please always check the return policy of the webshop.

• Returns with "opening code" as usual:

Walk up to any FOXPOST parcel machine. Here you can see a list of parcel machines near you.

On the touch screen, select the "Return parcel" option. Use the opening code you originally used to pick up the product and place the parcel in the compartment, and close the door. That's it for you, we'll take care of the rest.

You can find a detailed description of how to return your parcel HERE.

Important: This function is only for returning products ordered from an online shop, it cannot be used for parcel returns between individuals! Some webshops may provide a different way of return than the general one. Please always check the return policy of the webshop.

Please ask the online shop you are returning the product to for information on returning the product. They will be able to inform you about the conditions under which you can return your parcel.

Return parcel with FOXRETURN:

After a simple registration and login, select the shop you ordered the parcel from from the drop-down list. (If you don't find the shop on the list, you can't use our FOXRETURN return service, please ask the shop you want to return the parcel to for details on return options.)

Once you have found it, select the webshop from the drop-down list and then enter the required information (package size, reason for return) and we will generate a code for you. Then go to your nearest parcel machine, which you can open with the code you have received and put the parcel in. If you need to pay, use your credit card to settle the amount via the POS terminal.

You can find a detailed description of how to return your parcel HERE.

Important: This function is only for returning products ordered from an online shop, it cannot be used for parcel returns between individuals! Some webshops may provide a different way of return than the general one. Please always check the return policy of the webshop.

The recipient can pay the cash on delivery by bank card at our terminal or in cash or by bank card at the courier in case of home delivery.

The recipient has 3 days to pick up the parcel if it was sent to a terminal. The amount of cash paid on delivery is credited to us when the parcel has been delivered to and collected by the recipient, and then it can be transferred to the sender. In case of home delivery the amount of the cash on delivery is transferred within 3 business days from receipt by the recipient. The parcel ID is indicated in the comment field of the bank transfer so you will know which parcel’s cash on delivery is transferred.

Yes, provided you are a registered member on foxpost.hu. The amount you wish to receive from a given recipient upon delivery can be specified when you enter into your own account and enter the recipient data. Please note that we will ask the recipient only for the amount you specify when generating the parcel. So if you also wish to have the shipping cost collected from the recipient , you should add it to the product price and specify the sum as the amount to be collected.

Once you have dispatched the parcel, you can no longer modify the amount of cash on delivery.

There are a variety of ways to collect credits:

• If you are invited by a friend to join the FoxPost membership, register through the link in the invitation and FoxPost credits will be credited to your profile immediately.
• If you are already a member, you can also invite your friends. If any of them registers, we will send you an email about this, and you and your friend will receive HUF 600 each into your accounts.
• As a registered FoxPost member you can earn credits during our special promotional campaigns as well. You will be notified of our special offers and discounts applicable for limited periods.

You may invite any number of friends, but don’t forget that each email address may only be used for one registration.

To be eligible for the courtesy credits you have 3 days after the delivery of the invitation. You can register as a member later on as well; in that case you can earn credits by sending invitations. For more information go to “How do I collect credits?”

The FOXPOST credits in your account can be used for 30 days. Once you receive your invitation, you have 3 days to register as a FOXPOST member if you want your courtesy credits to be added to your account.

Enter your profile, click “My profile” to check out your balance.

Credits give you discounts when you send parcels, they are automatically deducted from the sum total during payment.